Common Setup Issues

macOS Issues

  • If you are getting an error message like so: Authentication with cloud provider failed: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:749) then this indicates that you are probably using a newer version of Python on macOS. Starting with Python 3.6, the Python installer includes its own version of OpenSSL and it no longer uses the system trusted certificate keychains.

    Python 3.6 includes a script that can install a bundle of root certificates from certifi. To install this bundle execute the following:

    cd /Applications/Python\ 3.6/
    sudo ./Install\ Certificates.command

    For more information see this StackOverflow answer and the Python 3.6 Release Notes.